Returns & refunds

This page explains your right to cancel, how to send pieces back, how refunds work, what happens if something is faulty, and how to cancel an order before it ships. Nothing here affects your statutory rights.

Your 14-day right to cancel

If you are a consumer, you can cancel your purchase within 14 days of the day you (or a person you name, other than the carrier) receive the goods. If an order arrives in several parcels, the 14 days start when you receive the last one. You do not need to give a reason.

To cancel, tell us clearly before the 14 days are over:

• online, using Withdraw from contract here — you receive a confirmation by email straight away;
• by email to support@selvanui.com; or
• by post to ADAMIK FASHION LIMITED, 15 Chessington Green, Burnley, BB10 2RL, United Kingdom, for example with the model form below.

Sending pieces back

• Send the pieces back within 14 days of telling us you are cancelling. We email you the return address when you contact us — please do not post parcels to the registered office.
• You pay the cost of sending goods back, unless the item is faulty or we sent the wrong piece. We recommend a tracked service.
• You may handle a piece as you would in a shop — try a jumper on over a T-shirt to check the size and fit. Please keep the labels on. If a piece has been used beyond that (for example, worn outdoors, washed, or marked with perfume or make-up), we may reduce your refund by the loss in value.
• Pieces from the same sea area are sold separately, so each can be returned on its own. Wool-blend socks are sold in packs of two pairs and are returned as a whole pack, unworn and in their original packaging (for hygiene reasons we cannot take back socks that have been worn).

Refunds

We refund the price of the goods and the standard delivery cost you paid within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is earlier. If you cancel only part of an order, the delivery cost is not refunded. Refunds go to the original payment method in the currency you paid; we do not charge a fee for refunds.

Wrong size

If a piece does not fit, cancel within the 14-day period above, send it back unworn and order the size you need. We do not reserve a second size for you, so order the new size straight away if you want to be sure of it. If we sent a different size or colour from the one in your order, we replace it and pay for both deliveries.

Faulty or wrong items

Your pieces must be of satisfactory quality, fit for purpose and as described. If something is faulty or not as described, email us with your order number and a photo. Under the UK Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery; after that you are entitled to a repair or replacement, and if that is not possible, a refund or a price reduction. Customers in the EU also have at least the two-year legal guarantee that applies in their country. We pay the cost of returning faulty or wrong items.

Some softening and light pilling on wool and wool-blend knits after wear is normal and not a fault; it can be removed with a fabric comb. Follow the care instructions on the label and on the product page.

Cancelling an order before dispatch

If your order has not yet been dispatched, email us or use Withdraw from contract here; we cancel it and refund the full amount, including delivery.

Model cancellation form