Shipping & delivery
Where we deliver, delivery costs and times, tracking, and import VAT and duties.
All orders are dispatched from the United Kingdom with a tracked service. Delivery costs are shown in your currency in the bag and at checkout before you pay.
Where we deliver
We deliver to the United Kingdom, Ireland, Germany, Austria, the Netherlands, Belgium, Luxembourg, France, Italy, Spain, Portugal, Finland, Denmark, Sweden, Norway, Switzerland and the United States. We cannot deliver to other countries at the moment, and we cannot deliver to PO boxes or parcel lockers where the carrier does not accept them.
Costs and times
| Destination | Delivery cost | Delivery time after dispatch |
|---|---|---|
| United Kingdom | £4.50 | 2–4 working days |
| Euro area (Ireland, Germany, Austria, Netherlands, Belgium, Luxembourg, France, Italy, Spain, Portugal, Finland) | €9 | 4–8 working days |
| Denmark | 69 kr. | 4–8 working days |
| Sweden | 99 kr | 5–9 working days |
| Norway | 109 kr | 6–10 working days |
| Switzerland | CHF 11 | 6–10 working days |
| United States | $12 | 6–12 working days |
Orders are dispatched within 1–3 working days (Monday to Friday, excluding UK bank holidays). Delivery times are estimates from the carrier and can be longer around holidays or customs checks.
Tracking
When your order ships we email you a tracking number. Every parcel is sent with tracking and delivered only to the address you gave at checkout.
Delivery address
Please check your address carefully. We can change it until the order is dispatched — email us as soon as possible. Once a parcel has left us we cannot redirect it, and we do not arrange collection in person or hand parcels to a courier booked by the buyer.
Import VAT, duties and fees
Orders ship from the United Kingdom. For deliveries to the EU, Norway, Switzerland and the United States, your country may charge import VAT, customs duty and a handling fee from the carrier. These are not included in our prices or delivery costs and are paid by the recipient on delivery. We are not registered for the EU Import One-Stop Shop (IOSS), so import VAT is not collected at checkout. If you refuse to pay these charges and the parcel comes back to us, we refund the goods but may deduct the return delivery cost charged to us.
Lost or damaged parcels
If your parcel has not arrived within the delivery time above, or arrives damaged, email support@selvanui.com with your order number. We contact the carrier and, if the parcel is lost or damaged in transit, send a replacement or refund you.